Shipping & Return Policy

These conditions (“Shipping & Return Policy”) govern your use of the CrazyCamel website and your purchase of products from CrazyCamel. By accessing the website and/or making a purchase, you agree to be bound by these Terms.

Shipping Policy:

Shipping Address:

1. Products will be shipped to the address provided by the customer during the checkout process. It is the responsibility of the customer to ensure the accuracy and completeness of the shipping address.
2. CrazyCamel shall not be held liable for any delays or losses resulting from inaccuracies or omissions in the shipping address provided by the customer.

  Delivery Times:

1. Delivery times may vary depending on the shipping destination, selected shipping method, and external factors such as customs clearance and weather conditions.
2. We will deliver the product within 5 to 7 days after completing payment and receiving the order. Please note that delivery times are approximate and may vary. For real-time updates on your shipment’s status, refer to the tracking information provided by the shipping carrier.

  Shipping Costs:

1. Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of the package, as well as the selected shipping method.
2. Shipping costs will be clearly communicated to the customer during the checkout process before the order is finalised.

  Shipping Methods:

1. CrazyCamel may offer multiple shipping methods, including standard shipping, expedited shipping, and any other options deemed suitable by CrazyCamel.
2. Customers may have the option to select their preferred shipping method during the checkout process, subject to availability and feasibility.

  Tracking Information:

1. Once the order has been shipped, customers will receive a shipping confirmation email or notification containing tracking information.
2. Customers can use the provided tracking information to monitor the status and progress of their shipment through the shipping carrier’s website or tracking portal.

 Delays and External Factors:

1. CrazyCamel endeavours to process and dispatch orders in a timely manner. However, certain delays may occur due to external factors beyond CrazyCamel’s control, such as natural disasters, transportation disruptions, or customs clearance procedures.
2. CrazyCamel shall not be held responsible for any delays in shipping or delivery caused by such external factors.

Delivery Confirmation:

1. Delivery of the package will be considered complete upon confirmation of receipt by the customer or an authorised recipient at the specified shipping address.
2. Customers are advised to inspect the package upon delivery and report any discrepancies, damages, or missing items to CrazyCamel’s customer service team promptly.

  Modification Clause:

1. CrazyCamel reserves the right to modify, amend, or update this shipping policy at its discretion. Any changes will be effective immediately upon posting on the CrazyCamel website or platform.

  Legal Compliance:

1. By using CrazyCamel’s platform and placing orders, customers agree to comply with these terms and conditions, as well as any applicable laws and regulations governing shipping and delivery.

  Final Interpretation:

1. CrazyCamel retains the sole discretion to interpret, apply, and enforce this shipping policy in accordance with its business practices and legal obligations.